Terms and Conditions
Please read the booking conditions carefully before you commit to a firm booking.
These terms and conditions apply to bokings made with WD Travel Limited, holder of ATOL Licence number: T7194 and to bookings made under our trading name of WDT Corporate Travel.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable)
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Not all travel services offered and sold by us will be protected by the ATOL Scheme.
For further information visit the ATOL website at: www.atol.org.uk
EU Regulations on Passenger Disruption Denied Boarding Compensation - EC Regulation 261/2004
The provisions of EC Regulation 261/2004 regarding measures to address the denied boarding of a passenger on a commercial flight, or to cater for instances of long delays / flight cancellations come into force as from the 17th February 2005.
For further information on this regulation visit The Department of Transport Web site
Foreign Office Advice
For further information, visit The Foreign and Commonwealth Office web site at: www.fco.gov.uk
This contract is made under the terms of these Booking Conditions which are governed by Scots Law and both parties shall submit to the jurisdiction of the Scottish Courts at all times.
For Airline tickets only, accommodation only or services such as car rental, insurance or other, The Company acts as a booking agent. Your contract is with the suppliers and their conditions apply.
No contract between you and the Company shall come into existence until the Company accepts full instructions and issues a confirmation invoice.
Alteration and Cancellation of Airline Tickets: (not applicable to corporate account holders)
It is imperative that names given at time of booking match exactly the names on the passports as the airlines regard any amendments as name changes and will be regarded as a cancellation and re-booking therefore incurring cancellation charges as stated below.
Cancellation and amendment fees may apply to the ticket you have purchased.
A partially used ticket has very little refund value, if you have not used parts of your tickets please return the documents to us, we will endeavour to recover a partial refund, if applicable.
Please note that we act as agents of the airlines, you have to abide by their rules and conditions.
Check in Procedure:
As a rule you must check in at the airport at least 2 hours before departure for long haul travel and 1 hour for short haul. Some airlines require a longer check in time, we will advise you if this is the case. We cannot be responsible for you missing a flight due to lateness in check in at the airport.
Travel / Passports and Visas:
When you travel with the carrier, the carrier's conditions apply, some may have limited liability. Please note that in accordance with Air Navigation Orders, an infant must be less than 2 years of age on the date of the return flight, to qualify for infant status. All passengers will require passport and all appropriate visas, many countries require that your passport should be valid for a further 6 months from intended date of return. We do not accept any responsibility if you do not comply with the regulations.
Countries may alter their visa requirements without notice, please ask our consultants for advice or consult the embassy of the country you are visiting.
Travel to the USA
Electronic System for Travel Authorization (ESTA)
From January 12, 2009, all qualified VWP travelers will be required to obtain electronic travel authorization prior to boarding an air or sea carrier to the United States. Travelers who do not receive travel authorization prior to their departure may be denied boarding, experience delays or be denied admission into the United States. Applications may be submitted at anytime prior to travel, but no less than 72 hours prior to departure.
Travel Authorization is obtained through an online registration system known as the Electronic System for Travel Authorization (ESTA). While not compulsory, travelers may obtain travel authorization from August 1, 2008 onwards. If you are planning on traveling to the United States anytime after August 1, you may wish to consider registering with ESTA before your departure. If your registration is successful, it will be valid for multiple applications for two years or until the date on which your passport expires, which ever comes first.
Before going on line to register, you should ensure that you are qualified to travel under the Visa Waiver Program otherwise your registration will be rejected. ESTA only authorizes a traveler to board an air or sea carrier for travel to the United States. It also does not guarantee entry into the United States; that decision rests with the immigration official at the Port of Entry in the same way that travelers currently entering the U.S. under the Visa Waiver Program or with a visa are subject to inspection.
Entering the United States by land
Travelers who make their initial entry into the U.S. by land from either Canada or Mexico are NOT required to travel authorization through ESTA before traveling.
If your passport has ever been reported lost or stolen to the authorities and then recovered, please do not attempt to use it for travel to the United States. If you input the passport details into ESTA, your application will be denied.
Submit your ESTA Application at https://esta.cbp.dhs.gov
For further information visit the US Embassy Website: www.usembassy.org.uk
Please check the various health requirements for the country you are visiting.
Although you may not leave the airport while in transit you will need a visa for the country of transit if applicable.
Payment: (not applicable to corporate account holders,)
You may pay us by credit or debit card, cheque or cash. The company will not accept responsibility for cash lost in the post. If your travel documents are being paid for by a third party, who is not travelling with you, we will require written authorisation to be provided by the cardholder. All documents will be posted to the billing address of the cardholder.
Reconfirming your flights:
Although many airlines no longer require you to reconfirm your flights, WD Travel Limited still advises you to contact all airlines at least 72 hours before departure on both your outbound and inbound journeys, to ensure that the flights have not been rescheduled. We will endeavour to advise you of any scheduled changes to your outbound flights if we are able to do so, but WD Travel Limited cannot take responsibility for any losses incurred as a result of an airline rescheduling your flights.
To travel you will need an electronic ticket itinerary which will be emailed to you in due course. If you are travelling within 7 days your electronic ticket itinerary will be emailed to you within 72 hours of booking confirmatiom. If you do not receive either of the above and are travelling within 5 days, please call us on 0141 579 7747.
Tickets on Departure
All tickets are electronically issued (e-ticket), an itinerary will be issued which is required to be presented at the check-in desk. This service is free of charge.
Alteration by the Company:
The Company cannot control or prevent changes implemented by their suppliers. Airlines reserve the right to alter their timing or cancel flights. Should a scheduled change occur we shall endeavour to minimise the inconvenience you may experience, we cannot however offer any compensation. The Company is not liable for any cancellation or amendment of flights implemented by the carrier. We strongly recommend that you reconfirm your flights 72 hours before departure.
Please check your travel documents carefully, the Company must be advised of any error within 72 hours of receipt.
These will be passed on to the relevant supplier but cannot be guaranteed by the Company.
The cost of a ticket for an infant does not include a luggage allowance nor a seat on the aircraft.
We strongly recommend that you take out travel insurance for your whole journey.
Car Rental / Hotel Reservation:
Should you be unable to present your car or accommodation vouchers to our suppliers, you may be charged again for the services locally, this may be at a higher cost. We will only refund you the amount you have paid us before departure, less any applicable administration charges.
All prices are based upon costs and exchange rates as shown in the relevant brochure or on current rates at the time of quotation for tailor-made holidays.
After a confirmation invoice has been issued, unless the holiday is fully paid, the price of your holiday is subject to the possibility of surcharge in certain limited circumstances. However a surcharge will only be levied solely to allow for variations in transportation cost, including the cost of fuel, increase in normal published airfares, taxes and fees chargeable for services such as landing taxes or embarkation fees at ports or airports.
Even then the Company will absorb an amount equal to 2% of your holiday price (excluding insurance premiums and amendments surcharge) before passing on any surcharge to you. A revised confirmation invoice sent to you will notify any surcharges.
Please note that no surcharge will be made within 30 days of departure if a surcharge would increase the total holiday price shown on your original invoice by 10% or more, this will be considered a major change, you will be entitled to the options offered in paragraph entitled "Changes" . (See below) including compensation.
The balance of the price of your holiday must be paid at least 70 days before your departure date. If the balance is not paid in time we reserve the right to cancel your holiday and retain your deposit. If after confirmation has been issued, you wish to change to another of our holidays or change the departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who signed the booking form. This must be accompanied by a payment of £50 per passenger to cover our administration costs.
Certain costs of your package, such as airport or security tax may decrease before your departure, in which case we will refund you the difference.
Any member of your party may cancel your holiday at any time providing that the cancellation is made by the person responsible for confirming the reservation and is communicated to us in writing. As this incurs administrative costs, we will retain your deposit and in addition may apply cancellation charges up to the maximum shown below.
Period before departure within which written cancellation is received / amount of cancellation charges shown as a percentage of the holiday price:
More than 70 days: loss of deposit
Between 69 and 30 days: 50% of booking value
Less than 30 days: 100% of booking value
WD Travel Limited will make every effort to assist you if you wish to alter your travel arrangements, if you are prevented from taking your holiday you may transfer your holiday to another person provided that:
- You request the transfer in writing giving a reasonable amount of time for the changes to be communicated to the suppliers.
- Your request is accompanied by documentary proof of the reason for the transfer.
- You and the transferee will be jointly responsible for any additional charges imposed by the suppliers providing the components parts of the holiday as well as any administration charges we will agree upon.
NOTE: If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.
Days prior to Departure Date Compensation when Notification of Change is sent
More than 42 days £10
29-42 days prior £20
15-28 days prior £25
0-14 days prior £30
Force Majeure means unusual and unforeseeable circumstances beyond the control of WD Travel Limited by whom this exception is pleaded, the consequences of which could not have been avoided even if all due care had been exercised. The circumstances may include but are not limited to: war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), technical problems with transport, machinery equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions.
If the Company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and given a pro-rata refund for ground arrangements not received.
If you have a problem during your journey, please inform the relevant supplier (e.g. Hotel) or airline representative immediately who will endeavour to put things right. Please follow this up within 28 days of your return home by writing to our Customer Services Department at 41 Gauze Street, Paisley, PA1 1EX, giving your original booking reference number and all other relevant information. It is unlikely that you will have a complaint that cannot be settled amicably between us.
We are a Member of ABTA, membership number P7315. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
RESPONSIBILITIES OF THE COMPANY: The Company accepts liability for any loss you may suffer if any part of the holiday arrangements you book with the Company is not as described and not of a reasonable standard. The Company also accepts liability if you suffer death or personal injury as a direct result of these holiday arrangements failing to be as described and of a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on the part of the Company or its servants, agents or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your holiday, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care. They are also conditional upon you following the procedures for notification complaints set out in condition 9, and upon you assigning to the Company any right you may have against any other person whose acts or omissions have given rise to the Company's liability.
The Company's liability to compensate you and the amount of such compensation is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as, inter alia, the holiday cost and the extent to which the enjoyment of your holiday can be said to have been affected. Second, in all cases, liability and compensation are limited in accordance with the provisions of all international conventions which concern transportation and accommodation, namely the Warsaw Convention 1929 (as amended), the Berne Convention 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962. Copies of these Conventions are available on request.
If you suffer death, injury or illness during your holiday arising out of an activity which does not form part of the inclusive arrangements booked with the Company, the Company will offer assistance where appropriate and in its sole discretion. This assistance must be requested within 90 days of your misadventure and will be limited to general advice and / or assistance with legal fees up to £5,000 per booking, such contributions to be repaid to the Company out of any judgement or insurance payment you subsequently obtain.
AIRLINES & OTHER SUPPLIERS:
(a) As between you and the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions may be subject to international Conventions, which limit and/or restrict the suppliers' liability
(b) Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and, in the case of flights, to air traffic control restrictions. Accordingly the times of flights and other forms of transport are estimates only and cannot be guaranteed.
(c) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional form by the local supplier.
Should you have any questions in connection with the above please do not hesitate to contact us:
WD Travel Limited
Floor 4b, Mirren Chambers
41 Gauze Street
Tel: 0141 579 7747
Fax: 0141 579 8747